Live Help session records: Bafflesinc Support reserves the right to monitor on line and off-line sessions between the customer and a Technical Support Executive “expert” for quality control of the service provided to the customer by the Technical Support Executive. The session records will also be used to improve the service, build a support knowledge base and or to conduct internal market research. However session record data will not be in related with personally identifiable data about individual customers.
Our Web site is secure and we take every precaution to protect the information of customers. When customers submit sensitive information via the web site, the information is protected both on-line and off-line. When our registration form asks customers to enter sensitive information (such as a credit card number), the information is encrypted and is protected with encryption software meeting all current industry standards. While we use encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, a customer service representative) are granted access to personally identifiable information. Our employees use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new Policy are added, our employees are notified and reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment.
Bafflesinc is an independent software technical support service provider for a large variety of third party products, brands and services. Any use of Trademarks, Brands, Products and Services is referential and Bafflesinc has no affiliation with any of these third-party companies unless such relationship is expressly specified. This service we offer is also available on the brand owners' websites.